Saturday, March 14, 2015

Primal Cat Food Recall


Primal Pet Foods has initiated a voluntary recall of their Feline Raw Frozen Turkey Formula with a "Best By" date code of 060815 B22 because this product may contain low levels of Thiamine (Vitamin B1). The only product affected is limited to Feline Raw Frozen Turkey Formula with a "Best By" date code of 060815 B22. No other Primal Pet Foods products are affected.

The affected product is limited to the Primal Pet Foods Feline Raw Frozen Turkey Formula packaged in the following forms:

  1. 3 lb turkey nuggets (UPC# 8 50334-00414 0) with a "Best By" date code of 060815 B22
The "Best By" date code is located on the back of the package near the Primal logo. The affected product was distributed through retail stores sales in the United States.

We initiated this recall in response to one consumer complaint. No other Primal Pet Foods products are affected by this issue.

If you have purchased a bag of Primal Pet Foods Feline Raw Frozen Turkey Formula (nuggets) with the "Best By" date code of 060815 B22, we ask that you take one of the following steps.
  1. If you are a consumer and have purchased the affected product, please contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8:30AM-4:00PM PST and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You'll be instructed to bring the unopened package to your local retailer for a full refund or replacement.
  2. If your package has been opened, please dispose of the raw food in a safe manner by securing it in a covered trash receptacle. Then, contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8:30AM-4:00PM and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You'll be instructed to bring your receipt (or the empty package in a sealed bag) to your local retailer for a full refund or replacement.
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